Privacy Policy
Last updated: 21 July 2026
Make It Terrain Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, how we use it, who we may share it with and the rights available to you.
It applies when you:
Visit www.makeitterrain.co.uk
Create a customer account
Place an order
Request a quotation or commission
Contact us
Subscribe to our email newsletter
Interact with our advertising
1. Who We Are
Make It Terrain Ltd is the controller responsible for the personal information described in this policy.
Make It Terrain Ltd
Company number: 17200748
Registered office: 24 Merryman Drive, Crowthorne, United Kingdom, RG45 6TW
Email: info@makeitterrain.co.uk
Website: www.makeitterrain.co.uk
Make It Terrain Ltd is registered in England and Wales.
In this policy, “Make It Terrain”, “we”, “us” and “our” refer to Make It Terrain Ltd.
2. Personal Information We Collect
The information we collect depends on how you interact with us.
Account and contact information
When you create an account, contact us or subscribe to our newsletter, we may collect:
Your name
Email address
Telephone number
Customer account details
Communication preferences
Records of your communications with us
Order and delivery information
When you place an order, we may collect:
Your name
Billing address
Delivery address
Email address
Telephone number
Products ordered
Order value
Order history
Delivery instructions
Tracking and delivery information
Refund, cancellation or return information
Commission and quotation information
When you request a bespoke commission or custom product, we may collect:
Project requirements
Product dimensions and scale
Design and colour preferences
Budget and delivery requirements
Photographs, files or reference material you provide
Records of quotations, approvals and design changes
Communications relating to the project
Please avoid sending unnecessary personal or sensitive information when providing commission reference materials.
Payment information
Payments may be processed through third-party payment providers, including Stripe and PayPal.
We do not normally receive or store your complete payment card number, card security code or online banking credentials. We may receive limited payment information, such as:
Payment status
Payment provider
Transaction reference
Billing name and address
The last digits of a payment card
Refund or chargeback information
Payment providers process payment information under their own privacy notices and security arrangements.
Website and technical information
When you visit our website, we and our service providers may collect:
Internet Protocol address
Browser type and version
Device type
Operating system
Approximate location
Referring website or advertising source
Pages viewed
Products viewed
Time spent on the website
Shopping cart activity
Website interactions
Cookie and device identifiers
Error, security and diagnostic information
Non-essential analytics and advertising information should only be collected after you have provided the required consent through our cookie banner.
Further information is available in our Cookie Policy.
Marketing information
Where you subscribe to our newsletter or otherwise agree to receive marketing, we may collect:
Your name and email address
The date and method of your consent
Your marketing preferences
Whether marketing emails were delivered or opened
Whether links within an email were selected
Records of unsubscribing or withdrawing consent
3. How We Collect Your Information
We may collect information:
Directly from you when you place an order, create an account or contact us
When you submit a form or subscribe to our newsletter
Automatically through cookies and similar technologies
From payment providers when a payment is completed, refused or refunded
From postal and courier companies regarding delivery
From advertising and analytics providers
From publicly available sources where reasonably necessary for fraud prevention, debt recovery or business enquiries
4. How and Why We Use Personal Information
We will only use personal information where we have a lawful reason to do so.
Processing and fulfilling orders
We use account, order, payment and delivery information to:
Accept and process orders
Take or confirm payment
Produce and prepare products
Arrange delivery
Provide order and dispatch updates
Deal with cancellations, returns and refunds
Provide customer support
Our lawful basis is normally that this processing is necessary to enter into or perform a contract with you.
Bespoke commissions and quotations
We use commission information to:
Understand your requirements
Prepare quotations
Develop and approve designs
Manufacture or finish the commissioned product
Manage changes and payments
Arrange collection or delivery
Our lawful basis is normally taking steps at your request before entering into a contract or performing our contract with you.
Customer accounts
We use customer account information to:
Create and maintain your account
Save your order history
Make checkout easier
Allow you to manage your details
Provide account-related support
Protect accounts against unauthorised access
Our lawful bases are performing our contract with you and our legitimate interest in operating secure and convenient customer accounts.
Customer service
We use communications and order information to:
Respond to questions
Provide product information
Investigate complaints
Resolve delivery or payment problems
Provide after-sales assistance
Maintain appropriate records of customer service
Our lawful bases may be performing our contract, complying with legal obligations or pursuing our legitimate interest in providing effective customer service and protecting our business.
Legal, tax and accounting requirements
We may use and retain order, payment and transaction records to:
Maintain business and accounting records
Prepare tax returns
Comply with legal obligations
Respond to regulators or public authorities
Establish, exercise or defend legal claims
Our lawful bases are compliance with legal obligations and our legitimate interest in protecting our legal rights.
Fraud prevention and website security
We may process account, payment and technical information to:
Detect suspicious orders or payments
Prevent fraud and misuse
Protect customer accounts
Secure our website and systems
Investigate security incidents
Enforce our Terms of Service
Our lawful basis is our legitimate interest in protecting customers, our website and our business.
Website analytics
Subject to your cookie choices, we may use Squarespace Analytics, Google Analytics or similar services to:
Understand how visitors use our website
Identify popular products and pages
Measure website performance
Diagnose technical problems
Improve navigation and customer experience
Understand which marketing channels generate visits and orders
Where consent is required for analytics cookies or similar technologies, our lawful basis for the related processing is your consent.
Advertising and conversion measurement
Subject to your cookie choices, we may use Google Ads and related technologies to:
Measure the performance of advertising campaigns
Understand whether an advert resulted in a website visit or purchase
Create advertising audiences
Limit or improve advertising
Display advertising that may be more relevant to potential customers
This may involve sharing cookie identifiers, device information and information about website interactions with Google.
Where consent is required, advertising and related tracking will be based on your consent.
You can change or withdraw your cookie choices as explained in our Cookie Policy.
Email newsletters
Where you have subscribed, we may use your name and email address to send:
Product announcements
New terrain releases
Offers and promotions
Business updates
Commission news
Other Make It Terrain marketing
Our lawful basis is normally your consent.
You can unsubscribe at any time by selecting the unsubscribe link within an email or contacting info@makeitterrain.co.uk.
Withdrawing consent will not affect processing that took place before consent was withdrawn.
5. Our Legitimate Interests
Where we rely on legitimate interests, these may include:
Operating and improving our business
Providing customer service
Maintaining accurate business records
Protecting our website, customers and business
Preventing fraud
Responding to disputes
Understanding the general performance of our products and services
Establishing or defending legal claims
Before relying on legitimate interests, we consider whether the processing is necessary and whether your interests, rights or freedoms override our interests.
6. Who We Share Personal Information With
We may share personal information with trusted organisations that help us operate our business.
These may include:
Squarespace
Our website and online store are hosted and operated using Squarespace. Squarespace may process customer, order, account, website and technical information in providing its hosting, commerce, security and website services.
Payment providers
Stripe and PayPal may process payment, billing, fraud-prevention and transaction information when you choose to pay using their services.
Payment providers may act as independent controllers for some of their processing and will provide their own privacy information.
Where enabled and subject to your cookie choices, Google may process website, analytics, device, advertising and conversion information through services such as Google Analytics and Google Ads.
Delivery companies
We may provide your name, delivery address, contact details and delivery instructions to Royal Mail, postal operators, couriers, freight companies and collection services where required to deliver your order.
Email and marketing providers
We may use Squarespace Email Campaigns or another email service provider to store subscriber details and distribute newsletters.
Professional advisers
We may share relevant information with:
Accountants
Bookkeepers
Insurers
Legal advisers
Tax advisers
Debt recovery services
This will only occur where reasonably necessary.
Government bodies and authorities
We may disclose information where required by law or where reasonably necessary to:
Comply with a legal obligation
Respond to a lawful request
Report or investigate fraud
Protect our legal rights
Enforce a court order
Assist law enforcement or regulatory authorities
Business transfers
If Make It Terrain Ltd is sold, reorganised or transfers part of its business, relevant personal information may be shared with professional advisers, potential purchasers or the new owner.
We will take reasonable steps to protect personal information during any such process.
7. Sale and Use of Personal Information
We do not sell personal information to third parties in exchange for money.
Where advertising tools are enabled, certain technical identifiers and website activity may be shared with advertising providers for measurement or advertising purposes. This will be subject to your cookie choices and applicable law.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website, shopping basket, checkout, security and customer account features to function.
Other cookies may be used for:
Website analytics
Performance measurement
Advertising
Conversion tracking
Remembering visitor preferences
Where required, non-essential cookies will only be used after you provide consent through our cookie banner.
You can accept, reject or manage non-essential cookies through the consent options provided on the website.
Our separate Cookie Policy explains:
Which cookies and technologies are used
Who provides them
Why they are used
How long they last
How to change or withdraw consent
9. International Data Transfers
Some of our service providers may process or store personal information outside the United Kingdom.
This may include providers operating in the United States or other countries.
Where personal information is transferred internationally, we will rely on an appropriate legal mechanism where required. This may include:
A UK adequacy regulation
The UK International Data Transfer Agreement
The UK Addendum to approved contractual clauses
Other legally recognised safeguards
Some providers may also process information under their own legal obligations as independent controllers.
10. How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and reporting requirements.
The retention period may depend on the nature of the information and whether it is connected to a contract, complaint or legal claim.
Our general retention approach is:
Orders and transaction records
Order, payment, invoice and accounting records will normally be retained for up to six years after the end of the relevant financial year, or longer where required by law, tax requirements, a dispute or legal proceedings.
Customer accounts
Account information may be kept while your account remains active.
If an account is closed, we may retain information connected with previous orders for the applicable accounting, legal and dispute-resolution period.
Quotations and general enquiries
Enquiries and quotations that do not result in an order will normally be retained for up to two years after the last meaningful contact, unless there is a reason to retain them for longer.
Bespoke commissions
Commission agreements, approvals, payment records and significant project communications will normally be retained for up to six years after completion or cancellation of the commission.
Customer service and complaints
Customer service records will be retained for as long as reasonably necessary to resolve the matter and protect the rights of the customer and Make It Terrain.
Newsletter information
Newsletter subscription information will be retained until you unsubscribe or withdraw consent.
We may retain limited information on a suppression list after you unsubscribe so that we can respect your request and avoid sending further marketing.
Analytics and cookie information
Analytics, advertising and cookie data will be retained according to the settings of the relevant service and the lifespan of the applicable cookie.
Further details will be provided in our Cookie Policy.
We may anonymise information so that it can no longer identify you. Anonymised information may be retained for statistical and business analysis.
11. How We Protect Personal Information
We use reasonable technical and organisational measures designed to protect personal information against:
Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Destruction
Measures may include:
Password-protected accounts
Access controls
Secure website connections
Trusted payment processors
Software and system updates
Limiting access to those who reasonably require it
Appropriate backup and recovery measures
No internet transmission or electronic storage system can be guaranteed to be completely secure.
You are responsible for keeping your customer account password confidential and should contact us promptly if you believe your account has been accessed without permission.
12. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
Be informed about how your information is used
Request access to your personal information
Ask us to correct inaccurate or incomplete information
Ask us to erase personal information
Ask us to restrict how information is used
Object to certain processing
Receive certain information in a portable format
Withdraw consent at any time
Complain to a data protection regulator
These rights are not absolute and may be subject to legal conditions or exemptions.
We may need to request information to confirm your identity before responding to a request.
To exercise a right, contact info@makeitterrain.co.uk.
13. Your Right to Object to Direct Marketing
You have the right to object at any time to your personal information being used for direct marketing.
You can stop receiving our newsletters by:
Selecting the unsubscribe link in a marketing email
Contacting info@makeitterrain.co.uk
We will stop using your information for direct marketing after receiving your request, although we may retain limited suppression information to ensure that your preference continues to be respected.
14. Automated Decision-Making
We do not use personal information to make solely automated decisions that produce legal or similarly significant effects concerning you.
Our payment, fraud-prevention and advertising providers may use automated systems as part of their services. Their own privacy notices provide more information about their processing.
15. Children’s Information
Our website and products are not directed at children who are legally unable to enter into a purchase contract.
We do not knowingly collect personal information directly from children for marketing purposes.
A parent or guardian who believes that a child has provided personal information without appropriate permission should contact us.
16. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or services.
We do not control those third parties and are not responsible for their privacy practices. You should review the privacy notice of any third-party website before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to:
Our website or business
The services we use
The information we collect
Our legal obligations
Data protection guidance
The latest version will be published on our website with its updated date.
Material changes may also be brought to your attention by email or through a notice on the website where appropriate.
18. Complaints
Please contact us first if you have a concern about how we have used your personal information. We will try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data protection regulator.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
You may also be entitled to complain to a local data protection authority if you live outside the United Kingdom.
19. Contact Us
Questions, requests or complaints concerning personal information should be sent to:
Make It Terrain Ltd
24 Merryman Drive
Crowthorne
United Kingdom
RG45 6TW
Email: info@makeitterrain.co.uk
Website: www.makeitterrain.co.uk